RECONNECT YOUR SOLAR App

Simple Steps to Reconnect Your Solar App and Ensure Peak Performance

Sometimes your solar monitoring app decides to take a little “holiday,” but don’t worry, your panels are probably still working hard in the background. If you’re using an Enphase system or a Sungrow system, we’ve made this simple guide to help you reconnect and get things back on track.

Step-by-Step Troubleshooting Guide

1. Check Your WiFi Connection

Before troubleshooting the inverter, ensure that your home WiFi network is functioning properly:

2. Troubleshooting for Enphase Micro Inverters

Common Issue: “Gateway Not Reporting”
If you’re using Enphase micro inverters, follow these steps:

Verify Your Gateway’s Connection

1. Locate your Enphase Gateway (Envoy).

2. Check the indicator lights (next to the cloud symbol):

  • Green: Connected and operational.
  • Red or Amber: Indicates an issue.

3. Ensure the Gateway is powered on and connected to your home network.

Reconnect Your Gateway to WiFi

1. Open the Enphase Enlighten App on your smartphone or tablet.

2. Navigate to: Settings > WiFi Configuration.

3. Follow the on-screen instructions to reconnect the Gateway to your home WiFi:

  • Select your home network from the list.
  • Enter your WiFi password to complete the connection.

Update Firmware (if prompted)

If the app suggests a firmware update for the Gateway or inverter, allow the update to proceed. This ensures optimal system performance.

Monitor System Status

  • Wait a few minutes for the Gateway to reconnect.
  • Check the system status in the Enlighten app to confirm that monitoring data is being recorded again.

3. Troubleshooting for Sungrow Inverters

Common Issue: WiFi Configuration Dropout
If you’re using a Sungrow inverter, follow these steps:

Access the Inverter’s WiFi Settings

1. Press the Menu button on the Sungrow inverter.

2. Navigate to the WiFi Configuration option.

Reconnect to WiFi

1. Select your home WiFi network from the available list.

2. Enter your WiFi password to reconnect the inverter.

Verify Connection

1. Check the inverter’s display for a solid WiFi symbol, indicating a successful connection.

2. Open the iSolarCloud App on your phone or tablet.

3. Confirm that the system data is being recorded and displayed correctly.

Address High Voltage Alerts (if applicable)

If you encounter a high grid voltage error, contact your solar provider to make a formal request with the local grid network operator for resolution.

Need more help?

Refer to the Sungrow WiNet Configuration Guide for detailed steps.

Alternatively, contact our technical support team for further assistance.

Preventing Future Dropouts

To minimise connection issues, start by ensuring your home WiFi is strong and stable. If needed, move your router closer to the inverter or Gateway. A WiFi extender can also help improve signal strength in areas with weak coverage.

Regularly check your monitoring app to confirm everything is connected and functioning as expected. Lastly, keep your inverter and Gateway firmware updated to benefit from improved features and connectivity fixes. Enabling automatic updates can make this process seamless.

Solar Batteries and Backup Power

If connection issues persist or your area experiences frequent outages, a solar battery can provide extra reliability. Batteries like the Tesla Powerwall or Enphase IQ Battery store excess energy, keeping essential appliances running during power outages.

Solar batteries also enhance energy independence by providing stored power during solar panel or grid outages. Plus, they can help reduce electricity costs by lowering your reliance on the grid, especially during peak pricing hours.

Need more HELP?

If you’ve followed these steps and are still having trouble, we’re here to help!

Simply fill out the form below, and one of our team members will get back to you as soon as possible.

Once you’ve submitted the form, we’ll review your details and reach out with the next steps to get your solar system back on track. Thank you for your patience, we’ll sort this out together!

Frequently Asked Questions

This is often caused by a temporary disconnection between your solar inverter and your home WiFi network. While your monitoring system may be offline, your solar panels are likely still generating power. Reconnecting your inverter to WiFi usually resolves the issue.

To reconnect your Enphase system:
● Open the Enphase Enlighten App.
● Go to Settings > WiFi Configuration.
● Follow the prompts to connect your Gateway (Envoy) to your home WiFi.

Check the system status in the app to confirm that data is being recorded again.

To reconnect a Sungrow inverter:
● Access the WiFi Configuration menu on the inverter.
● Select your home network and enter your WiFi password.
● Check for a solid WiFi symbol on the inverter’s display and confirm data updates in the iSolarCloud App.

If you’ve followed the troubleshooting steps and still experience issues, contact our technical support team at (02) 4720 6300 and select option 2. We’re here to help resolve any problems with your solar monitoring system.

Areas we service

At Avery Solar & Electrical, we proudly serve a wide range of communities across the Blue Mountains, Penrith, and Hawkesbury regions. Our commitment is to provide best-practice solar and electrical services tailored to the unique needs of each area.